Shipping and delivery times during the Christmas period
Due to the large number of orders and limited shipping capacities, and because the delivery services themselves are also facing an increasing number of packages, we are facing unusually long delays in both preparation and transport time. Because of this we cannot guarantee that orders will arrive in time for Christmas. Attention: The estimated shipping time of your package is shown to you by the add to cart button, when you select the size of a product, and of course also later in the order confirmation.
Items in stock are usually dispatched within 1-2 working days. Personalising items may cause shipping to be delayed by a few days.
As soon as your package has been sent, you will receive an invoice and a shipment tracking (from Shipcloud) to your email address. The shipment will then be delivered within 3 to 10 business days, depending on your location. If you have not received a shipment tracking, please check your spam folder before contacting us.
Let us protect the environment together
Before placing your order, make sure that your delivery address is entered correctly. This will lead to you getting your order faster as well as reducing the CO2 emissions of delivery companies.
Have your package sent to your company address when nobody is home during the day.
Your shipping costs will be calculated once you have entered your address at checkout
If you decide to have a partial delivery, we will calculate the shipping costs for each shipment separately.
Additional notes on shipping charges
These are standard shipping costs. In case of your order containing bulky or large item(s) or we may contact you regaridng extra shipping costs. Our customer service team will reach out to you, should this apply to your order. The extra fees will be determined based on the delivery address and items ordered.
We offer an alternative solution to charging our customers extra fees. An example of a solution is sending your items without their original packaging. This is particularly useful in the case of ordering multiple adidas Predator Gloves, football boots, KEEPERdummies etc. Should your order exceed the dimensions of a standard package (0.25 cubic meters, 30cm in length or 3Kgs.).
The decision of paying the additional shipping costs or removing unnecessary packaging is always yours to make.