Data protection is a matter of trust and your trust is important to us. We take great care to protect and process all your personal data confidentially as required by law because we do respect your privacy. We stick to legal requirements when handling our customer's data at all times. To make you feel safe when visiting our website we would like to inform you about how we collect data and what it is used for.
You can print this document or save it to your computer, usually by klicking onto "File" in your browser window and then selecting "Save as".
By agreeing with the following data privacy statement you agree with the terms and conditions stated below and you accept that we – the KEEPERsport GmbH, 2542 Kottingbrunn, Anzengrubergasse 26 (herinafter to be referred to as KEEPERsport) – collect, process and use your personal data according to the Data Protection Act.
1. Responsible Party
Liable for the collection, processing and use of your personal information is the KEEPERsport GmbH, Anzengrubergasse 26, 2542 Kottingbrunn, Austria.
Should you wish to object to KEEPERsport gathering, processing or using your data as outlined in this data privacy statement in general or in individual sections of it, you can do so in writing by sending a letter, fax or e-mail to the following address:
2542 Kottingbrunn, AUSTRIA
Fax: 0043 2252 766 46-2
2. Gathering, Processing and Use of Personal Data
2.1 Personal Data
Personal data is any information relating to an identified or identifiable natural person (data subject). This includes, for example, your full name, your phone number, your full address as well as any other data, which you enter on our website when registering and setting up a customer account. Statistical data we collect while you visit our web shop that cannot be linked directly to your person are not part of this category. These include for instance statistics showing figures on visitors on our website and evaluations of the most popular pages in our web shop.
2.2 Customer Account
We create a customer account protected by a password for every customer who registers on our website. This account holds all the personal data we saved. There you can manage your contact details, your orders and the newsletter settings. It is important for you to protect your password and your computer against unauthorised access. Do not pass on your login details to third parties. We cannot be held liable for the abuse of passwords, unless this was caused by us.
2.3 Filing and Circulation of Personal Data
Information about our customers is an important part of our business and we are not in the business of selling it to others. KEEPERsport shares customer information only as described below.
We gather, process and file your personal data while processing your purchase. After that we keep them on file for possible warranty issues. We also need them to provide good service, technical administration and for internal marketing purposes. When we employ other companies and individuals to perform functions on our behalf they have access to personal information needed to perform their functions, but may not use it for other purposes. Examples include fulfilling orders, delivering packages, sending postal mail and processing credit card payments. All parties involved must, however, process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
In order to process your purchase we need your correct name, address, and payment details. We need a valid e-mail address to send you the order confirmation and to get in touch with you. We also use your e-mail address for identification when creating the customer account and for your login. Tracking links of parcels will also be sent to you by e-mail once the order has been dispatched.
We can delete your personal data if this does not collide with our legal obligation to retain data and once you have sent a formal letter of request asking us to do so. We will also delete your data once it is not needed anymore or if storage is illegal for other legitimate reasons.
2.4 Use of your Data for Promotional Purposes
Apart from using your data for processing your purchase at KEEPERsport, we also need them to inform you about orders, certain products, promotional offers and to recommend products and services you might be interested in.
You can recall the use of your personal data for promotional purposes (in full or for selected measures only) anytime without additional costs. Simply send a note by mail, fax or e-mail to the contact details stated in paragraph 1.
We use the so called Double Opt-In Method when signing people up for our newsletter. This means you will only receive the newsletter by e-mail from us once you have confirmed that you want this service activated. We will then send you a notification by e-mail, asking you to confirm your decision by klicking onto an activation link. If you have ticked the "Newsletter" box in the shopping basket no further confirmation will be required.
Should you not want to receive any more newsletters from us, you can unsubscribe anytime without additional costs. Simply send a note by mail, fax or e-mail to the contact details stated in paragraph 1. You will also find a link to sign off in every newsletter we send you.
2.4.2 Prize Draws and Market and Opinion Research
In prize draws we use your contact details to get in touch with you in case you win. We also use the data for advertising and to inform you about special offers. You will find more detailed information on this in the terms and conditions for each prize draw.
Apart from the above your data will be used for market and opinion research. This will of course only be done anonymously for statistical purposes and, without exception, for KEEPERsport only. None of your data will be passed on to third parties or made public. We do not save the answers from surveys you took part in together with your e-mail address or any other personal data.
You agree that KEEPERsport processes your personal data for market and opinion research for its own purposes and uses.
You can recall the use of your personal data for market and opinion research (in full or for selected measures only) anytime without additional costs. Simply send a note by mail, fax or e-mail to the contact details stated in paragraph 1.
It is not essential for you to accept cookies when visiting our site. However, cookies allow you to take advantage of some of KEEPERsport's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket or proceed to Checkout.
What are Cookies?
What kind of cookies do KEEPERsport use?
Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to ten years, after which they will be automatically deleted. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.
What kind of information is stores in cookies?
The cookies used by KEEPERsport are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.
What is on-site targeting?
The KEEPERsport website gathers information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis (e.g. adverts for reduced trainers if a customer has been browsing our sports shoe selection). Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.
Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.
How can I prevent cookies from being stored on my computer?
You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept KEEPERsport cookies but block our partners cookies, you can set your browser to block third party cookies.
Usually, your browser’s help section will provide information on how to change your cookie settings.
We recommend only changing the browser setting for your profile on shared computers.
4. Log Information
Every time you visit KEEPERsport, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to KEEPERsport, how much information has been stored and which browser you have been using.
Once we have all this information, all IP addresses are deleted or anonymised. Anonymisation means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.
The anonymous information stored in this log file is then used to improve the shopping experience on the KEEPERsport website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.
I hereby give my permission for KEEPERsport to analyse and use protocol data to develop and optimize their online shop.
5. Web Analytics
In order to improve and optimize our service, we use so-called tracking technologies. For this we use the services of Google Analytics.
5.1 Google Analytics
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can also prevent collecting and processing of data by Google under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
More information about Google Analytics and data protection can be found at: https://support.google.com/analytics/answer/6004245?hl=en
6. DoubleClick by Google
You can also prevent collecting and processing of data by Google under the following link: https://www.google.com/settings/ads/onweb/
Alternatively, you can disable the DoubleClick cookie on the Digital Advertising Alliance page at the following link: http://www.aboutads.info/choices/
Our website uses social plugins (''plugins'') from social networking sites such as Facebook, Instagram etc.
8. Social Sign In
We offer to our customers the opportunity to register directly with their existing accounts of selected networks.
8.1 Sign In with Facebook
Our website use Facebook Connect, also called Log in with Facebook, is a set of authentication APIs from Facebook that developers can use to help their users connect and share with such users' Facebook friends (on and off Facebook) and increase engagement for their website or application. When so used, Facebook members can log on to third-party websites, applications, mobile devices and gaming systems with their Facebook identity and, while logged in, can connect with friends via these media and post information and updates to their Facebook profile.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
10. Contact information
KEEPERsport GmbH, Anzengrubergasse, 2542 Kottingbrunn, Austria, Europe
Telefax +43 2252 766 46